Alexandra Pintea

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Policies

Information on how we handle your personal data and the terms that apply when purchasing original works.

Questions can be directed to the contact page.

Privacy Policy

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Alexandra Pintea is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the principles contained in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These principles govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

Personal Information

We collect your Personal Information for the primary purpose of providing our services to you, including:

  • Processing and delivering orders
  • Sending you service messages and order updates via email or message
  • Sending you information about new products or announcements
  • Fraud prevention and detection

We only collect the personal information you choose to provide, including names, addresses, email addresses, and phone numbers.

You may unsubscribe from our mailing list at any time by clicking the unsubscribe link in any email received, or by contacting us at hello@alexandrapintea.art.

Payment Information

Payment information is used solely to take payment, give refunds, and prevent fraud. Payment details are processed by Stripe — Alexandra Pintea does not store or handle card information directly. Stripe is PCI DSS compliant.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. If we receive information from third parties we will take reasonable steps to make you aware of it.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Most Personal Information held in client files will be kept for a minimum of 7 years.

Access to Your Personal Information

You have the right to access the Personal Information we hold about you and to update or correct it. Alexandra Pintea will not charge a fee for access requests. We may require identification before releasing the requested information.

Your Rights Under UK GDPR

Under UK GDPR you have the right to:

  • Request a copy of the personal data we hold about you
  • Request that we correct any inaccurate or incomplete data
  • Request that we delete your personal data
  • Object to or restrict our processing of your data
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at hello@alexandrapintea.art. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

Policy Updates

This Policy may change from time to time and is available on our website.

Contact

Alexandra Pintea

hello@alexandrapintea.art

Original Purchase Policy

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Original artworks are acquired directly from Alexandra Pintea and are subject to these terms, which operate alongside any applicable individual Contract of Sale. For higher-value acquisitions, collectors may be required to complete a reservation deposit, provide identity verification and enter into a separate Contract of Sale before the acquisition is finalised. International collectors should review the applicable shipping, customs, tax and payment arrangements before completing their acquisition.

Original Works

Original artworks sold through this website are unique, one-of-a-kind works. Each original is offered with a stock quantity of one. Once acquired, the original is removed from sale and remains visible in the archive. Where an artwork is identified as available for acquisition, this constitutes an invitation to purchase, subject to these terms and — where applicable — the execution of a separate Contract of Sale. Nothing on this website constitutes a legally binding agreement to sell until payment has been confirmed and any required Contract of Sale has been executed.

High-Value Acquisitions & Reservation Deposit

Original artworks with a purchase price at or above approximately GBP £40,000 (USD $50,000 / EUR €46,000 at indicative rates) are subject to additional acquisition terms. The GBP price shown on the artwork page is the operative figure.

For qualifying works, the studio may require a Reservation Deposit before the artwork is reserved. The indicative deposit amount is GBP £16,000 (approximately USD $20,000). The deposit applicable to a specific work will be confirmed on the artwork page and in the Contract of Sale before the collector commits.

The Reservation Deposit is intended to:

  • Secure the artwork for the collector
  • Remove the artwork from public availability while the transaction is progressing
  • Constitute a formal commitment toward completing the acquisition
  • Be credited in full toward the total purchase price

The artwork will not be marked as reserved until the deposit has been received and successfully confirmed. Whether the deposit may be retained in the event of a failure to complete — and in what circumstances a refund may apply — will be set out clearly in the Contract of Sale before the collector commits to payment, and is subject to applicable law.

Balance of Payment

Following confirmation of a Reservation Deposit, the remaining balance is ordinarily due within 48 hours, unless a different deadline is agreed in writing. Balance payment may be made by bank wire transfer, ACH where appropriate, or another method agreed with the studio. Bank account details will be communicated securely to the confirmed collector and will not be publicly displayed.

Contract of Sale

All original artwork purchases may be subject to a separate written Contract of Sale / Bill of Sale. This website policy sets out the general commercial framework and does not replace the individual Contract of Sale. Where the two documents address the same matter, the Contract of Sale will prevail in relation to that transaction. The Contract of Sale will address, where applicable: artist and collector details; artwork title, description, year, dimensions and materials; total price, currency, deposit and balance; payment deadlines; delivery and shipping; insurance; customs arrangements; title transfer; intellectual property; Certificate of Authenticity; provenance; care; resale and transfer provisions; exhibition loans; and governing law.

Reservation Cancellation

If the studio does not receive the required balance payment and any required signed Contract of Sale within the agreed 48-hour period, the studio may cancel the reservation and make the artwork available to another collector. The treatment of the Reservation Deposit following a cancellation is determined by the applicable Contract of Sale and is subject to any mandatory rights applicable to the collector under applicable law. Any arrangement under which a deposit may be retained must be proportionate, clearly disclosed in advance and consistent with applicable law.

Identity Verification

For high-value transactions and where otherwise appropriate, the studio may require reasonable identity and transaction verification information before the acquisition is finalised. This may include government-issued identification, proof of identity, billing information, payment verification, company information where a business is purchasing, or other reasonable documentation. Verification may be requested where required by applicable law, payment providers, banks, insurers, fraud-prevention or transaction-risk procedures. All information is handled in accordance with the Privacy Policy above and applicable data protection law.

Ownership & Intellectual Property

Physical ownership. Legal title to the physical artwork transfers to the collector in accordance with the applicable Contract of Sale and, unless otherwise agreed, following receipt of full cleared payment.

Intellectual property. The purchase of the physical artwork does not transfer copyright or any other intellectual property rights. Copyright remains with Alexandra Pintea unless expressly assigned or licensed in a separate written agreement. Without the artist's prior written permission, the collector does not acquire the right to reproduce the artwork commercially, manufacture copies, create commercial derivative works, license the artwork, place it on merchandise, use it as a commercial brand asset, or commercially exploit reproductions or images of the artwork. Private enjoyment of the artwork, including personal photographs taken for private use, is not restricted.

Certificate of Authenticity & Provenance

Where applicable, original artworks are accompanied by a unique Certificate of Authenticity and Provenance recording the artwork title, medium, dimensions, year of creation and the artist's signature. The certificate is intended to remain associated with the artwork throughout its ownership history. Where the artwork is permitted to be transferred or sold, the Certificate of Authenticity and provenance documentation should be passed to the new owner. The studio maintains a provenance record and collector identity will not be disclosed publicly without consent.

Shipping, Insurance & Care

Original artworks ship from the United Kingdom. Shipping and delivery arrangements — including responsibility for shipping costs, packaging, handling, specialist transport, insurance, customs clearance, import duties, VAT, local taxes and brokerage charges — will be confirmed for each individual transaction. The individual artwork page and Contract of Sale will identify which charges are included and which are the responsibility of the collector or another party. The Contract of Sale establishes when responsibility for loss or damage transfers. For high-value works, the studio recommends that collectors arrange appropriate specialist insurance effective from the point at which responsibility transfers to them. Once the collector has responsibility for the artwork, they should maintain it to appropriate professional conservation standards.

Resale & Transfer

Initial 24-month period

Where the applicable Contract of Sale includes a resale restriction, the collector agrees not to sell, auction, lend or otherwise transfer the artwork during the first 24 months following execution of the Contract of Sale, without the artist's prior written consent. This restriction applies to the extent permitted by applicable law and as provided for in the individual Contract of Sale. If a transfer occurs in breach of an agreed contractual restriction, the artist may exercise the remedies available under the Contract of Sale and applicable law.

After the 24-month period — Right of First Refusal

Where the applicable Contract of Sale includes a right of first refusal, the following process applies if the collector wishes to sell the artwork after the initial restriction period:

  1. The collector must give the artist written notice of the intended sale, specifying the proposed price and relevant terms.
  2. The artist has 30 days to decide whether to exercise the right of first refusal and acquire the artwork at the notified price.
  3. If the artist declines or does not respond within 30 days, the collector may proceed with a third-party sale within a 3-month window.
  4. Where the Contract of Sale provides for it, the third-party sale should not be completed at a price lower than the price offered to the artist.
  5. The new collector should receive the provenance documentation and Certificate of Authenticity, and the studio should be notified of the change of ownership.

Any right of first refusal or resale restriction is contractual and subject to applicable law. This website policy does not itself create enforceable resale restrictions independent of the individual Contract of Sale.

Breach of agreed resale or transfer terms

Where a collector breaches agreed resale or transfer restrictions, the artist may exercise the remedies available under the Contract of Sale and applicable law, which may include recovery of losses where legally available. The artist may also reserve the right, where legally permitted and contractually provided for, to decline future sales to a collector who has materially breached the terms of a prior acquisition.

Artist's Resale Right

Certain qualifying resales of original artworks may be subject to statutory Artist's Resale Right (droit de suite) requirements or equivalent resale royalty laws, depending on where the resale occurs, who is involved, the nature and value of the transaction, and the applicable jurisdiction. Where Artist's Resale Right or an equivalent statutory regime applies, the relevant statutory requirements and royalty arrangements will apply. These statutory rights cannot be contracted out of where they apply. Artist's Resale Right does not apply to every resale.

Exhibition & Institutional Loans

Where the applicable Contract of Sale includes a requirement for consent, the collector should obtain the artist's written agreement before lending the artwork for public exhibition, including to museums, galleries, institutional exhibitions or curated projects. Any loan arrangement should be separately documented, establishing loan period, transportation, insurance, condition reporting, installation, handling, costs and return arrangements. The artist may invite a collector to consider a temporary loan for a significant institutional or exhibition presentation, which must be separately agreed. The artist does not have the right to reclaim an artwork without the collector's agreement.

Taxes, VAT & Customs

The artwork price shown on this website does not automatically include all applicable taxes, duties and import-related charges. VAT or sales tax where applicable, customs duties, import taxes, local handling and brokerage charges, shipping and insurance costs may all be distinct from the artwork price depending on the transaction and destination. The individual artwork page and Contract of Sale will identify which charges are included and which are the responsibility of the collector. International collectors should seek independent advice regarding the import obligations applicable in their country.

Currency & Payments

Artwork prices are shown in GBP. Indicative USD or EUR equivalents are for reference only; the GBP price is the operative amount unless the Contract of Sale provides otherwise. Exchange rates fluctuate and the studio cannot guarantee any particular rate. The collector is responsible for any currency conversion costs or bank transfer fees.

Governing Law & International Collectors

Alexandra Pintea is based in the United Kingdom. This policy and any individual Contract of Sale are intended to be governed by the laws of England and Wales, subject to any mandatory rights or protections that apply to the collector under applicable law in their own jurisdiction. The studio sells internationally and acknowledges that mandatory local laws may apply to transactions depending on where the collector is located.

Consumer Rights

Nothing in these terms is intended to exclude, restrict or override any rights or protections that cannot lawfully be excluded or restricted under applicable law. The studio does not seek to use this policy to remove or limit any entitlement a collector may have under applicable consumer protection law.

This policy sets out the commercial framework for original artwork acquisitions and does not constitute legal advice. It does not replace the individual Contract of Sale applicable to each transaction. Version 1.0 · September 2026.

International Shipping & Duties

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Shipping

Original artworks are shipped using DHL Express or specialist art logistics, selected according to the artwork's value, size, fragility and destination. Prints and other artwork-related physical products are shipped using DHL Express or a suitable tracked courier or postal service.

International orders

International delivery times vary depending on destination, carrier availability and customs clearance. Estimated delivery information is provided on the relevant product page where available.

Duties & taxes

International orders may be subject to import duties, VAT, sales or use taxes, customs charges or other local fees. Responsibility for these costs will be clearly stated on the relevant product page or agreed as part of the individual transaction. Where the artist has agreed to cover shipping and applicable import charges, this will be stated before purchase.

Original artworks

For original artworks, shipping, insurance and import-charge arrangements are confirmed according to the individual artwork and destination. The applicable product page, order confirmation or Contract of Sale will identify which costs are included and which remain the responsibility of the collector.

Tracking

A dispatch confirmation with tracking information will be provided once the artwork or print has been shipped. Tracking information is also accessible through the collector portal where applicable.

Delivery address

Collectors are responsible for ensuring their delivery details are accurate and complete. Address changes after dispatch may not be possible.

Customs

Collectors may be required to provide information or documentation to customs authorities or the carrier. Failure to respond may result in delays, return of the shipment or additional charges where the collector was responsible for the failure.

Returns

Returns and cancellations are subject to the individual transaction terms and applicable law. See the Shipping & Returns page for full details.

Version 1.0 · September 2026