Print Club FAQ
International Shipping
International shipping usually holds a higher shipping price. No other fees or taxes are added on our end.
Change Address / Email / Billing
You can edit your address, email, and billing information through your membership portal.
Shipment Date / Wait Time
All Print Club orders within each month's sign-up period have a cut-off date between the 22nd–26th — these are the shipment dates. To check the most accurate date, see the home page. Please allow up to 7 business days for UK subscribers and up to 30 business days for international orders.
Tracking
Print Club orders are mailed using stamps, which means there is no tracking available for Print Club orders.
Sign-Up Period
Sign-up periods each month end on the 20th. Signing up on the 21st or later will result in receiving the following month's print. If you sign up on or before the 20th you will receive the print for the month you signed up in.
Mail Not Received
If your mail has not been received, please email alexandrapinteaart@gmail.com with your account details so we can verify your information is correct. Please also check with your local post office.
General FAQ
Privacy Policy
Your data is used for internal purposes only and will never be shared with outside sources.
Process Time
When ordering a piece of work, please allow up to 7 business days for COA preparation, packaging, documentation, and shipment. You will receive tracking information once your order has been shipped.
Damaged Orders
If your order arrives damaged or incorrect, please contact alexandrapinteaart@gmail.com with your name, order number, and photo evidence. We offer a restoration process free of charge, or a refund in cases of damage.
Shipment
Domestic orders are shipped first class, aiming to arrive within 4–5 business days. Please allow up to 21 days for international orders.
Shipped Package Not Arrived
If your tracking shows as delivered but your package has not arrived, please contact your local post office with your tracking information. Packages are often waiting for collection.
Return Policy
All sales are final. Print Club is made to order — once payment is processed there are no cancellations.
Secure Payment
All payments are processed through software that complies with PCI standards, uses HTTPS, and follows other security best practices.
Still have questions? Get in touch.