Privacy Policy

Alexandra Pintea is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the principles contained in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These principles govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

Personal Information

We collect your Personal Information for the primary purpose of providing our services to you, including:

• Processing and delivering orders
• Sending you service messages and order updates via email or message
• Sending you information about new products or announcements
• Fraud prevention and detection against both you and Alexandra Pintea

We only collect the personal information you choose to provide, including names, addresses, email addresses, and phone numbers.

You may unsubscribe from our mailing list at any time by clicking the unsubscribe link located at the bottom of any email received, or by contacting us at art@pinteaalexandra.com.

Payment Information

Payment information collected is used solely to take payment, to give refunds, and to prevent and detect fraud against either you or Alexandra Pintea.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to Your Personal Information

You have the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Alexandra Pintea will not charge any fee for your access request.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Your Rights Under UK GDPR

Under UK GDPR you have the right to:

• Request a copy of the personal data we hold about you
• Request that we correct any inaccurate or incomplete data
• Request that we delete your personal data
• Object to or restrict our processing of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at art@pinteaalexandra.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

Policy Updates

This Policy may change from time to time and is available on our website.